Shoutout to My Homies at Backcountry

BC's main office in SLC

BC’s main office in SLC

As many of you are aware my favorite pair of running shoes are on their that thread of life. I have only one pair of Brooks Running’s fabulous PureGrit 2s left in serviceable condition and apparently I’m pounding through them. Okay, guess that means it’s time to find some new shoes.

I’ve tried pretty much everything that Brooks makes these days and have come away feeling profoundly underwhelmed. They’ve apparently decided that they only want to make motion-controlled trail shoes with a ridiculous amount of heal lift. Add to this that both the PureGrit 4 and the more current 5 come equipped with a plastic heel cup that hurts as soon as I slip them on. Brooks, I love you guys, but you’re not making anything I can wear. This makes me a sad, sad running to be sure, but the ground is far too cold for me to go barefooting. I’m going to move on then.

I ordered a couple of pairs of last season Altra Superior 1.0’s from Backcountry. First, because I’ve read good reviews of this shoe and second because I found them half price at Backcountry.com. The cream on this little find was that last season’s version came in gray and orange — which I like — so you can imagine how excited I was when the box was dropped on my stoop.

I opened the shoes and slipped them on my feet only to discover that they generally fit small and apparently my foot has flattened out a little with age. Too small? Too small! Ack!

I set them atop the box with the hope that my foot would magically shrink overnight.

Here’s the good part, next morning I find an email from my Expert Gearhead Lisa Edlund awaiting my attention. She’s telling me about her excellent autumn weekend spent in the colors of Southern Colorado and asking how the shoes are working out.

“They don’t fit, what can I do?”

“Send them back to us. We’ll refund your money can you can find some that do fit.”

“Really,” I ask?

“Really. We’ll even cover the shipping.”

“Damn!”

Yeah, how about them apples folks? Not only will they fix a problem I created for myself, they’ve got a person assigned to me who remembers me. She speaks to me every time I order something even if it’s just to say “Hey man, what are you planning to do with this good stuff you just bought?”

I can’t purchase a pair of last season’s Altra Superior 1.0s in the size I need, they’re out of stock. But you can bet that I’m not going to waste my money elsewhere. New 2.0’s (in Racing Red/Chocolate) are on their way.

Thanks, Backcountry, and thank you, Lisa!

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